philips hue outdoor lighting power supply
©2019-2020 Signify Holding. All rights reserved. All products before and including week 41 of the year 2019 are potentially affected. 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These partnerships do not influence our editorial content. On the front of the PSU, you will see a four-digit production code: it is formatted YYWW, where “Y” refers to the year and “W” refers to the week. These PSUs were shipped with base packs of the following product families between 2018 and 2020: To ensure that you feel safe when using Philips Hue products, we’re launching a replacement program for those with affected PSUs. Full details of how to return the PSU and get a free replacement are on the Philips Hue site. the year) are below 19 or both of the following are true: For example, a PSU with the code 1835 is affected, while a PSU with the code 2005 is not. Contact Us | Privacy Policy | Advertise on AI. On the front of the PSU, you will see a four-digit production code: it is formatted YYWW, where “Y” refers to the year and “W” refers to the week. The companies say that "these PSUs were shipped with the base packs" of six separate Hue ranges. "After extensive testing," says Philips Hue in a statement, "we've discovered that in very rare cases, some Philips Hue 40 Watt outdoor power supply units (PSU) may become damaged due to water leakage and pose a safety risk if touched in wet conditions.". For others, you may want to add a dash of colour, selecting from 16 million colours or a predefined scene in the Philips Hue App. These are Lily Spot Lights, and the Lily XL Spot Light, plus pedestal lights Calla, Calla Large, Econic and Impress. Philips Hue recommends switching off the PSU, then checking its four-digit production code. These PSUs were shipped with base packs of the … If you have any questions or need to replace more than three power supply units, please contact us directly. All products before and including week 41 of the year 2019 are potentially affected. AppleInsider has affiliate partnerships and may earn commission on products purchased through affiliate links. The first two digits refer to the year and the second to the week of manufacture. To check if your PSU is eligible for replacement, please first unplug the product or switch off its power. If the year is 19 or lower, and also if the week number is 41 or lower, you need to have your unit replaced. Stressing that the issue concerns "very rare" circumstances, Philips Hue and the firm's parent company Signify have announced a program recalling power supply units (PSUs) from selected Hue outdoor lights. To avoid any risks, we advise consumers in case of product failure to first switch off the power before touching the power supply unit. To check if your PSU is eligible for replacement, please first unplug the product or switch off its power. While this replacement program concerns outdoor lights, the range has many more HomeKit in-house options, which at times have been stocked in Apple Stores. You may have an affected PSU if the. "After extensive testing," says Philips Hue in a statement, "we've discovered that in very rare cases, some Philips Hue 40 Watt outdoor power supply units (PSU) may become damaged due to … How do I get a new power supply unit free of charge. Please include a picture of the front of the power supply unit, where the four-digit production code is clearly visible. After extensive testing, we’ve discovered that in very rare cases, some Philips Hue 40 Watt outdoor power supply units (PSU) may become damaged due to water leakage and pose a safety risk if touched in wet conditions. Philips Hue has announced what it's calling a "voluntary replacement program," following potential problems with some Hue 40 Watt outdoor systems, including Lily Spot Lights. Philips Hue lights were one of the first HomeKit-enabled devices. After extensive testing, we’ve discovered that in very rare cases, some Philips Hue 40 Watt outdoor power supply units (PSU) may become damaged due to water leakage and pose a safety risk if touched in wet conditions. You may have an affected PSU if the first two digits (i.e. Fill in the form linked below, where you’ll need to provide your personal information, the production code, and the model number of your PSU (located after the word “model” on the label). The systems affected were all sold between 2018 and 2020. Install outdoor lights that connect to the Philips Hue smart lighting system and enjoy endless possibilities of bringing your outdoor to life with light. For some applications, warm white light is all you need.

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